Every attempt has been made to provide accurate descriptions and photographs of each item offered for sale. Even so, an item may not perfectly meet your expectations. If you are not delighted with your purchase, I will be happy to accommodate a return.
Please contact me within 5 days of receiving your purchase if a refund is in order. Refunds must be pre-approved by contacting me prior to returning the item. Items should be returned in their original condition within 10 days of receiving return authorization. You are responsible for return shipping charges. Upon receipt of the returned item, you will be credited for the purchase cost minus the original shipping charges.
Damaged and Broken Items
I work hard at making sure that crimps are secure and that all materials are defect free. I also carefully package items for shipment and mark them Fragile. However, if an item arrives damaged or if it breaks as the result of normal use within 6 months of delivery I will make repairs or provide a replacement item at my expense.
Please notify me within 5 days of receiving items that are damaged during shipment and return said items within 10 days of receiving repair or replacement confirmation from me.
Papa Spivey's Trunk jewelry is not waterproof or water resistant. Contact with water should be avoided. Water damaged items are not eligible for return, refund or exchange.
Custom Jewelry Return Policy
Custom jewelry pieces are returnable for repair or replacement only if they arrive damaged or if they break as the result of normal use within 6 months of delivery. See Custom Designs below for more details.